Mosaic Keeps Your Home Well Maintained

Rental Property Maintenance is a necessary part of owning rental property. No matter how perfect the tenant, appliances break, hot water heaters fail, A/C systems need annual maintenance and plumbing systems often need attention. Even if issues arise as soon as the tenant moves in, the resident has usually inherited many years of hidden wear and tear prior to their arrival.

Responding to tenant maintenance requests has a direct impact on tenant satisfaction and how long the tenant stays. When you take care of the property in a timely manner, it encourages the tenant to care for it also and can make it more likely they will renew their lease for another year. At Mosaic Property Management we have a department dedicated solely to rental property maintenance and the upkeep of your rental property. Each maintenance request is responded to quickly and efficiently. You don’t have to rely only on your property manager for everything involved with your investment.

Maintenance Request Process:

• Step 1.  Tenant sends in maintenance request online.
• Step 2.  Notify the tenant the request was received and obtain more information.
• Step 3.  If the repair is a valid request that requires a vendor go out to the house and provide an estimate?
• Step 4.  If yes, contact owner with details of the repair needed and an estimate for the cost.
• Step 5.  Once approved, the repair is completed.
• Step 6.  Follow up with the tenant to make sure job was completed and that the request can be considered closed.
• Step 7.  Repair expense is deducted from the next rental payment and you receive your statement with detailed information about the repair.

A reserve fund of $300 is maintained in your property account at all times; any repair over $200 will require owner’s prior approval. Emergency maintenance calls are handled on a 24hr, 7 day a week basis in order to ensure the safety and well being of the property and the tenant. Mosaic Property Management handles rental property maintenance in Phoenix as well as Chandler, Mesa, Tempe, Scottsdale, Gilbert and the West Valley. View our Areas We Serve page to see if we serve your city. Let us help you get the positive cash flow your looking for. Contact us today and we can answer any questions you have.